Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• You will receive an email confirmation once your order has been processed.

Shipping

• We ship to all emirates within the United Arab Emirates.
• `We ship to all GCC contries.
• Shipping is handled by a reliable local courier service.

Delivery Timeframe

• Standard delivery within the United Arab Emirates takes 10-15 business days.
• Standard delivery for GCC takes 20-25 business days.
• Delivery times may vary depending on the specific country and local conditions.

Shipping Costs

• The exact shipping cost will be displayed at checkout before payment.

Delivery Attempts

• The courier will attempt delivery during regular business hours.
• If you're not available, they may leave a note with instructions for rescheduling or pickup.

Failed Deliveries

• After three failed delivery attempts, the package will be returned to our warehouse.
• Additional shipping charges may apply for re-delivery.

Address Accuracy

• It is the customer's responsibility to ensure that the shipping address provided at checkout is correct and complete.
• We are not responsible for delays, non-delivery, or additional costs incurred due to incorrect or incomplete address information.
• Please carefully review all information at checkout to ensure accuracy.

Address Changes

• Once an order has been placed, we cannot guarantee that address changes can be accommodated.
• If you need to change your address, please contact our customer service team immediately, and we will do our best to assist you, subject to the order's current status.

Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions or public holidays and weekends.